Return Policy

Returns

We want you to be satisfied with your purchase. If you are not completely satisfied, you may return items in their original condition within 14 days of receipt for a refund or exchange.

Return Conditions

To be eligible for a return, your item must be:

• Unused and in the same condition as when you received it
• In the original packaging
• Accompanied by proof of purchase

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Return Process

To initiate a return:

1. Contact us using the information on our contact page
2. Provide your order information and reason for return
3. We will provide return instructions and shipping address
4. Package the item securely in its original packaging
5. Ship the item back to us

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of damaged or defective items. Original shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us to discuss available options.

Handcrafted Items

Please note that as handcrafted items, each piece may have slight variations in size, glaze application, and surface texture. These variations are normal and do not constitute defects.

Contact Us

If you have questions about returns or need assistance, please contact us using the information provided on our contact page.